Confidentiality and safeguarding
Last updated: 13 September 2026.
Talking about your health, your body or your relationships takes trust. This page explains what stays private, the small number of situations where it might not, and how we work with parents and carers. We go through it with you at the start of every first session.
What confidentiality means at Elevate
What you tell your nurse stays between you and Elevate. We do not pass it to your school, your employer, your GP or anyone else without your agreement, and we do not talk about you where other people can hear. Our clinicians are registered nurses, so this is a professional duty under the NMC Code as well as a promise from us.
The two nurses at Elevate may discuss your care with each other so that you get the best support. Apart from the secure systems we use to store records and the professional advisers named in our privacy notice, nobody else has access to your records unless the law requires it or you ask us to share them.
When we might need to share something
There are a few situations where we may have to share information, even if you would rather we did not. These are the same for every health professional in the UK:
- If we believe you, or someone else, is at risk of serious harm. This includes abuse, neglect, exploitation, or a serious risk to your safety or life.
- If a court orders us to, or the law requires it.
- If you are under 18 and we are worried about your safety or the safety of another child.
If this happens, we will tell you what we need to share, who with and why, unless doing so would put you or someone else at greater risk. We share only what is needed, with the people who need it, and we write down what we did and why. Sharing a concern is done to keep people safe, not to get anyone into trouble.
If you are under 18
You can talk to us in confidence, and you can ask to speak with a nurse on your own, even if a parent or carer brought you. We will not tell your parent or carer what you have said unless you agree, or one of the situations above applies. We will always encourage you to involve a trusted adult, and we can help you find the words if that feels hard.
The one exception is safety. If we are worried that you are being hurt, or that you might hurt yourself or someone else, we have a duty to act, and we would talk to you first wherever we can.
Parents and carers
We welcome parents and carers. Parent and daughter sessions are built around you both, and for other sessions we agree together how involved you will be. Where a young person is able to understand the session and its purpose, we respect their choice about what is shared with you, within the safety limits above. We will always tell you if we have a safeguarding concern, unless telling you would put the young person at risk.
If you have parental responsibility, you will need to make the booking and agree our terms for anyone under 18.
Your records
We keep a short written record of each session: what we discussed, the advice we gave and the plan we agreed. Records are stored securely and kept for the periods set out in our privacy notice. You can ask to see your record at any time.
Our safeguarding arrangements
- Both clinicians hold current safeguarding training for children and adults.
- Safeguarding lead: Elaine Sherlock. Contact via hello@elevatelifestylemedicine.co.uk.
- Both clinicians hold an enhanced DBS check.
- Concerns about a child in Wiltshire are reported to the Wiltshire Multi-Agency Safeguarding Hub. Concerns about an adult are reported to Wiltshire Council adult safeguarding.
If you are worried right now
We are not an emergency service and cannot always reply straight away. If you or someone else is in immediate danger, call 999. For urgent medical advice call NHS 111.
- Childline (under 19s, free, confidential): 0800 1111, childline.org.uk
- NSPCC helpline (adults worried about a child): 0808 800 5000
- Samaritans (anyone, any time): 116 123